FAQ


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Frequently Asked Questions

Q. How accurate are the colours in your photos?

A. All of the photographs have been taken by ourselves. We have made every possible effort to try to match the colours to be as true as possible to the actual product on our own computer. Due to all computers and devices having different resolution settings, you may be viewing the colours slightly differently to how we are viewing them so there may be a small possible margin of difference in colouring.

Sewing Bee Fabrics fabric and postage frequently asked questions

Q. How big is the fabric?

A. We sell most of our fabrics in 3 possible sizes - Fat Quarter, Half Metre and by the metre. In general fat quarters are typically approx. 50cm (19 ½ inches) x 40-55cm (15 ½ - 21 ½ inches). Half metres will be 50cm (19 ½ inches) in length, and full metre 100cm (39 inches), but the exact measurements will vary depending on the width of the fabric so please check the individual product listings. All our fabrics are hand-cut, so please allow for slight discrepancies.

zero waste plastic free fabric and sewing shop

What Is Your Packaging Like?

We have reduced single-use plastics as far as possible. All of our orders are sent out in paper and cardboard-based packages with paper tape where required. This doesn't mean our packages are boring though. We like to use pretty tissue papers and fun paper bags to keep your sewing goodies safe in the post while still feeling like you have a beautiful gift to unwrap every time!

Although it is always a challenge to make any retail shop zero waste, we are mindful of all packaging products we use and encourage our wholesalers to do the same when they are sending out to us too.

Q. Is there a minimum order amount?

A. No, you may order as much or little as you like. Shipping to all UK addresses is free regardless of how much you buy.

Q. How can I pay?

A. Making your payment couldn't be simpler. Once you have placed your items into your shopping cart, and have double-checked everything you need is there, click on proceed to checkout. We have partnered with Stripe to take payments. It is a secure service which gives you buyer protection on your purchase and accepts many forms of payment. Your payment information is only processed with stripe and held securely with them, and not stored locally on our website.

Q. How quickly do you reply to queries?

A. We aim to respond to all emails within 24 hours. If you have not received an email response, please double check your junk folder in your emails just in case our response was filtered there by your email provider. If it is still not present, it may be worth resending your email in case a problem arose and we did not receive this the first time around. Alternatively, you can message us on our Facebook Business Page.

Q. Are all the items shown in stock?

A. We do not drop ship. Everything you see is what we have right here waiting to be sent out. We do however sell on other platforms. Occasionally if orders are placed very close together on 2 different platforms, there can be a synching delay in our stock management program that can cause an oversell. If this happens, we will always send out to the person who ordered first and let the other customer know as soon as possible and either refund their order or swap it depending on their preference.

For our stock management, we have the total remaining fabric length set. For example, 1 metre may be sold as a metre, 2 half metres or 4 fat quarters, so these quantities of each size will show as in stock. If only a small amount is left (for example 1 metre) and you have multiple different sizes in your basket at once (e.g. 1 metre and a half metre), it can occasionally allow a sale to go through with a total length of more than we have left. If this is the case we will contact you as soon as possible to offer a full refund, a partial refund for the amount we can't send, or a swap.

We generally try to underestimate our remaining stock to reduce the chance of any stock-related disappointment, so if you need a little more than you can add to the cart, then please do send us a message and we are happy to measure/count exactly how much of that product is left.

Q. How secure are my personal details on ordering?

A. We take your data privacy very seriously which is why all transactions take place through the security of Stripe. Your payment details are stored nowhere else. Once your order has been completed, your name, address, email address and a list of the items that were ordered are kept in a secure database for our shop records. We share them with Our stock management program to update stock levels and create your invoices and with Royal Mail to create your shipping labels. If you opt-in for our newsletter, we will also send your information to Mailchimp for us to be able to send you our newsletter emails.

We do not share your details with any other third parties or sell any details.

Roll of cotton at Sewing Bee Fabrics online shop
Child picking out fabrics at sewing bee fabrics online sewing shop
CE testing fabrics

Have any of your fabrics been CE Tested?

To sell toys in the EU, they must pass a series of tests to confirm the safety of the toy. One component of the testing is EN71-3 which determines whether there are any elements of the fabric which could cause harm to a child if it were chewed or swallowed. If we are aware of certifications that any product holds, we have shared this with you on our product pages. We do not always hold these certification copies. To find out which of our fabrics have current test certificates, we recommend that you contact  CE Marking Handmade Toys Collective.

Can I Visit You Or Collect My Order?

We are an online business and are not currently open for visits or collections. If you are ordering online and you are very local to us, we will often hand-deliver your parcel on the same day for no extra cost. Obviously, this is at our discretion and may not always be possible.

Anything Else

If you have any problems with ordering, delivery and the website, or have any questions that haven't been answered here, please CONTACT US.

You may also wish to look at our SHIPPING information, or RETURNS information.

Buying fabric online from sewing bee fabrics FAQ

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